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Privacy Policy

Last updated: July 19, 2026

CenLA Tech Medic ("we," "us," "our") is a subsidiary of Dykes Ventures LLC, headquartered in Alexandria, Louisiana. This privacy policy explains how we collect, use, and protect your information when you visit our website or use our services.

Information We Collect

We collect information you provide directly to us:

• Contact information: name, phone number, email address, and service address when you request a repair or on-site support.
• Device information: details about the device(s) you bring in for repair, including make, model, condition, and serial number.
• Payment information: we process payments but do not store full credit card numbers on our systems.
• Website data: IP address, browser type, pages visited, and referral source — collected automatically through standard server logs and analytics.

How We Use Your Information

• To provide repair, data recovery, and consulting services.
• To communicate with you about your service requests and devices.
• To process payments and maintain records.
• To improve our website and services.
• To comply with legal obligations.

Data Recovery & Sensitive Data

When you entrust us with a device for data recovery or repair, we may temporarily access data stored on the device solely for the purpose of completing the requested service. We do not copy, retain, or share your personal data beyond what is necessary to perform the service. All recovered data is returned to you or securely destroyed at your direction.

Certified Data Destruction

When you request certified data destruction, we securely wipe or physically destroy the storage media and provide a written Certificate of Destruction. Destroyed data cannot be recovered and is not retained in any form.

Information Sharing

We do not sell, rent, or trade your information. We may share information only:

• With your consent.
• With service providers who help us operate (e.g., payment processors), under appropriate confidentiality agreements.
• When required by law or court order.

Data Retention

We retain service records and contact information for as long as necessary to provide ongoing support and meet legal requirements. You may request deletion of your personal information at any time by contacting us.

Cookies

Our website does not use tracking cookies. We may use essential cookies for site functionality in the future, and we will update this policy if that changes.

Your Rights

Under applicable privacy laws, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.

To exercise these rights, contact us using the information below.

Security

We take reasonable measures to protect your information, including secure handling of devices, restricted access to service records, and encrypted communications where applicable. No method is 100% secure, but we work to protect your data with industry-standard practices.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.